Plain-English summary: Dispatch Stream, LLC ("Dispatch Stream", "we", "us", "our"), an Illinois limited liability company, provides subscription software for trucking
and logistics operations. Pricing is seat-based and paid in advance. Trials may be offered at our discretion.
If there is any conflict, the Terms of Service control unless an enterprise agreement says otherwise.
1) Overview
These terms describe subscriptions, billing, trials, and add-on charges for Dispatch Stream. They apply to your
company account and all authorized users under that account.
These billing terms are incorporated into the Terms of Service, including the
disclaimers, assumption of risk, and limitation of liability provisions.
2) Plans, Seats, and Access
Plans and features: Each plan includes specific features and limits. Current plan details are shown in the product.
Seats: A seat is a licensed user slot. Your plan has a seat cap. You are responsible for keeping user counts within that cap.
Enforcement: If your account exceeds the seat cap, we may restrict invites, disable or de-provision users to enforce the cap, or require a plan change.
Default plan: New workspaces start on the Free plan unless you choose another option.
3) Trials
Trials are optional and offered at our discretion. We may limit trials by company, time window, or eligibility.
When available, the trial plan, duration, and seat caps are shown in the product and can change over time.
Eligibility: Trials are generally intended for new or eligible accounts and may not be available more than once.
Seat caps: A base number of seats may be available without a payment method. Seats above that base may require billing to start or continue the trial.
No charges during trial: We do not charge during the trial period.
End of trial: If a payment method is on file and the trial is not canceled, the subscription converts to a paid plan at the end of the trial.
If no valid payment method is on file, the trial may cancel and the workspace may revert to the Free plan.
Trial offers: Trial offers may appear automatically in the product and may expire if not accepted.
4) Billing and Renewal
Subscriptions are billed in advance for the billing period shown at checkout (monthly or annual where available).
Subscriptions automatically renew unless canceled before the end of the current billing period.
We use third-party payment processors (such as Stripe) to process payments. You authorize us and our processors
to charge your payment method for subscription fees, add-ons, and applicable taxes.
5) Plan Changes and Proration
Upgrades or seat increases: May take effect immediately and may include a prorated charge for the remaining billing period.
Downgrades or seat reductions: Typically take effect at the start of the next billing period.
Scheduled changes: Some changes may be scheduled for the next cycle. You can view or confirm pending changes in Billing.
No negative credits: If a proration calculation is zero or negative, the charge is waived and no credits are issued unless required by law.
6) Usage-Based Add-ons
Some features include usage limits (for example, document processing, automation credits, mapping requests,
or messaging activity) and optional add-ons that can be purchased in the product. Add-on pricing, usage
allocations, and whether billing occurs up-front or in arrears are shown at checkout or in the subscription UI
and may vary by plan.
Measurement: Usage is calculated using system logs and event records.
Expiration: Unless stated otherwise in the product, usage allocations reset each billing period and unused allocations do not roll over.
No refunds: Add-ons and usage allocations are non-refundable unless required by law or explicitly stated in a written enterprise agreement.
Overages: If you exceed included usage, we may require an add-on purchase or restrict the feature until the next cycle. We do not automatically bill overage fees without explicit confirmation.
7) Taxes
Taxes are calculated based on your billing address and applicable law. You are responsible for taxes and government
charges, except taxes on our net income.
8) Non-Payment
If payment is past due or fails, we may suspend access to paid features until the account is brought current.
9) Refunds
Fees are non-refundable unless required by law or explicitly stated in a written enterprise agreement.
10) Enterprise Terms
If your company has a signed enterprise agreement or order form, those terms control over any conflicting language
in this document.
11) Changes to These Terms
We may update these terms from time to time. Material changes will be communicated in the product or via email. Your
continued use of the Service after the effective date means you accept the updated terms.
Contact
Questions about billing or subscriptions? Contact us at support@dispatchstream.com. Dispatch Stream, LLC 910 W Lake St, Ste 102 Rosell, IL 60172