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Resources Driver portal guide

Driver paperwork without the back-and-forth

Driver paperwork breaks down when assignments, pickup numbers, BOLs, PODs, and resubmission requests are scattered across text threads and inboxes. A portal workflow gives dispatch one place to send, confirm, collect, and review.

Recommended driver flow

  1. Dispatch enables portal access only for the driver who needs it.
  2. The driver receives the invite and verifies the device before the portal becomes useful.
  3. The driver confirms the assigned load, giving dispatch a visible acknowledgement point.
  4. Pickup and delivery details, references, and document requests stay attached to that load.
  5. If paperwork needs resubmission, the driver sees the request instead of guessing what went wrong.

What to send through the portal

Load detailsPickup, delivery, stops, schedule windows, references, and dispatch notes.
Document requestsPODs, BOLs, photos, scale tickets, lumper receipts, and other load paperwork.
Review feedbackAccepted, pending review, or resubmission needed so drivers know the next action.

Driver video tutorials

The Driver Portal Tutorials playlist gives drivers slower visual walkthroughs for setup, sign-in, finding company and equipment documents, profile updates, load confirmation, stop actions, device alerts, submitting delivered-load paperwork, scanning multiple pages into one PDF, and fixing scan crop when needed.

First sign-inUse the company invite, pairing code, email code, and remember-this-device option.
iPhone Home Screen iconOpen in Safari, tap Share, scroll down past contacts and suggestions, tap Add to Home Screen, then tap Add.
Android installOpen in Chrome, use the Install button when available, or use Chrome menu > Install app/Add to Home screen.
Returning sign-inUse the portal email to request a new code when the phone was already paired.
Enable alertsTurn on device alerts after sign-in so paperwork and load-action notices reach this phone.
Profile and emergency contactsReview who dispatch should call in an emergency, confirm contacts are current, or save updates.
Find documentsOpen company paperwork, truck documents, trailer documents, and assigned load details.
Confirm load detailsTap Confirm received to unlock PO, pickup, delivery, and stop reference numbers.
Confirm multiple assigned loadsIf dispatch assigns two loads, confirm the earlier load received first. Then confirm the second load too; you do not need to finish the first load first.
Stop actionsTap I arrived when you are at the stop, Loaded after the shipper finishes loading, and Unloaded after delivery is complete.
GPS/ELD stop cuesIf truck GPS handles arrival, drivers may see Truck GPS updates this stop or Confirm onsite instead of I arrived.
Submit paperworkChoose a PDF or image only when scanning is not the right fit, add a short note, submit, and confirm dispatch can see it.
Scan pagesAdd pages, replace a bad photo, tap Back to submit, and submit the completed scan PDF.
Fix scan cropIf a page is tilted or clipped, tap Fix crop, move the blue dots to the paper corners, Apply crop, then Back to submit.
Resubmission requestedUse the red paperwork alert to reopen the load and send a readable replacement file.

Open Driver Portal Tutorials

Security posture

Driver Portal should be invite based and scoped to assigned loads. Sensitive load references should be treated as operational data: visible to the assigned driver, not broadly exposed to drivers who do not need that load.

Use portal access intentionally. Start with active drivers, confirm the flow, then expand.
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